Qiki Privacy Policy

Introduction

Qiki (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in other ways. By using our services, you agree to the terms of this Privacy Policy.

Contact Information

For any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Customer Support
Email: info@qiki.com.au
Address: 5 Hoddle St, Collingwood, VIC 3065

What is “Personal Information”?

Personal information held by Qiki may include your name, date of birth, residential and business postal addresses, telephone/mobile/fax numbers, credit card information, and email addresses. We may also collect financial and related information such as your occupation, accounts, monthly turnover, business trading name, assets, expenses, income, revenue, financial and business dealings, and other relevant events. Any information that you otherwise share with us is also considered personal information.

How We May Collect Your Personal Information

We only collect personal information that is necessary for us to conduct our business as one of Australia’s leading payment service providers.

Information That You Provide to Us

We may collect personal information that you provide to us about yourself when you:

• Use our site, including (without limitation) when you register for access to premium content or request certain premium features
• Complete an online contact form to contact us or any third-party supplier
• Provide information to us through marketing or competitions held by or in affiliation with Qiki
• Contact us via telephone, email, internet, social media, or any other available forms of communication in connection with our Company

How We May Use Your Personal Information

Your personal information may be used to:

• Verify your identity
• Make changes to your account
• Respond to any queries or feedback that you may have
• Conduct appropriate checks for credit-worthiness and for fraud
• Prevent and detect any misuse of, or fraudulent activities involving, this site
• Conduct research and development in respect of our services
• Gain an understanding of your information and communication needs or obtain your feedback or views about our services to improve them
• Maintain and develop our business systems and infrastructure, including testing and upgrading these systems
• For any other purpose reasonably considered necessary or desirable by Qiki in relation to the operation of our business

From time to time, we may email our customers with news, information, and offers relating to our services or those of selected partners. Your personal information may also be collected so that Qiki can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know, and we will respect your request. You can unsubscribe from such communications at any time if you choose.

When We May Disclose or Exchange Your Personal Information

Information Provided to Suppliers

When you acquire or access any other goods or services from a third-party supplier through our site, we will provide that supplier with such information as is necessary to enable it to process and administer your order. Such information will include personal information about you, including (without limitation) your name and contact details.

Information Provided to Other Organisations

For the purposes set out above, Qiki may disclose or exchange your personal information with organisations outside Qiki. Your personal information disclosed to these organisations will only be in relation to this site, and Qiki will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations concerning the protection of your personal information. These organisations may carry out or provide:

• Customer enquiries
• Mailing systems
• Payment, billing, and debt-recovery functions
• Information technology services
• Marketing, telemarketing, and sales services
• Market research
• Website usage analysis
• Services from authorised representatives of Qiki, who sell products or provide services on our behalf

In addition, we may disclose your personal information to:

• Your authorised representatives or legal advisers (when requested by you to do so)
• Credit-reporting and fraud-checking agencies
• Credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision, and financing)
• Our professional advisers, including our accountants, auditors, and lawyers
• Government and regulatory authorities and other organisations, as required or authorised by law
• Organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions
• The police or other appropriate persons where your communication suggests possible illegal activity or harm to others

Personal Information Provided to Our Acquiring Partners

We provide personal information about our customers to our acquiring partners and their related companies and subsidiaries. This is so our acquiring partners can assess the creditworthiness of applicants prior to their approval. In addition to this Privacy Policy, your personal information exchanged with Westpac Group is also protected by their relevant privacy policies.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and access controls to ensure that your data is protected from unauthorised access and disclosure.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us using the contact information provided above.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website. Your continued use of our services after such changes indicates your acceptance of the updated policy.

Conclusion

Your privacy is important to us, and we are committed to protecting your personal information. If you have any questions or concerns about this Privacy Policy, please contact us at info@qiki.com.au.